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About Us

    CarRentalVietnam.vn has provided car rental with driver and self-drive services across Vietnam since 2018: 500+ vehicles, 400+ drivers, 24/7 support.

    CarRentalVietnam.vn — Professional Car Rental Solutions for Every Journey in Vietnam

    CarRentalVietnam.vn was born with a simple yet practical vision: to deliver safe, convenient, and transparent travel experiences for individual and corporate customers nationwide. Founded in Ho Chi Minh City in 2018, we have grown from a small fleet into a widespread car rental system covering major cities such as Hanoi, Da Nang, Da Lat, Hue, Ha Long, Can Tho, and Vung Tau. On every journey, our commitment always remains focused on service quality, travel safety, and customer satisfaction.

    About Us

    1. History of Establishment and Development

    Established in 2018 in Ho Chi Minh City, CarRentalVietnam.vn was founded by transport and tourism industry experts with practical experience in fleet management, operations, and customer care. The initial stage focused on serving self-drive and chauffeur-driven car rental needs for individual customers. Thanks to our strong focus on customer service and booking process optimization, the company rapidly expanded its scale and vehicle fleet.

    From 2019 to 2022, we invested heavily in our online booking system, improving the interface to optimize user experience across both desktops and mobile devices, while strengthening partnerships with travel agencies, hotels, and businesses. Entering the 2023 – present phase, CarRentalVietnam.vn has established an active network across numerous provinces and cities, offering comprehensive solutions: self-drive rentals, chauffeur-driven rentals, group tour vehicle rentals, airport transfers, and long-term rental contracts for businesses.

    1. History of Establishment and Development – About Us

    2. Mission and Core Values

    The mission of CarRentalVietnam.vn is to become the trusted choice for every journey in Vietnam by providing professional car rental services, transparent pricing, and outstanding customer experiences. Our core values include:

    2. Mission and Core Values – About Us

    3. Vehicle Fleet and Services Provided at CarRentalVietnam.vn

    CarRentalVietnam.vn operates a diverse fleet of vehicles to suit all of our customers' travel needs:

    Self-Drive Car Rental

    We provide popular passenger car models for self-drive rentals: 4-seater sedans, hatchbacks, 7-seater MPVs, and SUVs. The self-drive package is ideal for families, small groups, business travelers, or tourists who want to be in complete control of their itinerary. All self-drive rental cars undergo periodic maintenance, safety inspections, and come fully equipped with all required legal documents and insurance.

    Chauffeur-Driven Car Rental

    Our chauffeur-driven car rental service is highly flexible by the hour, day, or trip. Services include airport pick-ups/drop-offs, city tours, business trips, events, and tour packages. CarRentalVietnam.vn drivers are meticulously selected, trained in safety and service etiquette, and are highly familiar with local routes.

    Group Tour and Passenger Bus Rental

    For tour groups, conferences, events, and companies, we provide 16-seater, 29-seater, 35-seater, and 45-seater vehicles. Group vehicles are always thoroughly cleaned, technically inspected before every trip, and equipped with basic amenities to ensure a comfortable journey.

    Premium Cars and Limousines

    CarRentalVietnam.vn accommodates high-end travel needs for VIPs, partner receptions, conferences, and special events with our luxury sedans and limousine fleets. Accompanying services include professional chauffeurs in uniform, punctual arrivals, and luggage assistance.

    Long-Term Rentals and Corporate Packages

    We offer long-term rental packages and contracts for businesses with flexible terms, periodic maintenance services, vehicle replacement options when needed, and VAT invoice support upon request. This package is suitable for companies requiring a regular fleet for operations, sales, or guest transport.

    3. Vehicle Fleet and Services Provided at CarRentalVietnam.vn – About Us

    4. Scope of Operations and Local Advantages

    CarRentalVietnam.vn currently operates a network across multiple major cities, boasting distinct advantages in each local area:

    4. Scope of Operations and Local Advantages – About Us

    5. Booking Process — Quick and Transparent

    CarRentalVietnam.vn has designed a streamlined booking process to guarantee maximum speed and absolute transparency for our customers:

    1. Service Selection: Choose your preferred vehicle type and service package (self-drive, chauffeur-driven, group, or long-term).

    2. Submit Itinerary Details: Provide dates, times, pickup/drop-off locations, number of passengers, and any add-on requests (baby seats, English-speaking drivers, Wi-Fi).

    3. Receive a Quote: Get a detailed quote containing the basic rental fee, estimated mileage/hourly charges, and any potential additional fees (if applicable).

    4. Confirm and Deposit: Pay the deposit to secure the vehicle according to the contract terms.

    5. Vehicle Handover / Pickup: The vehicle is technically inspected, thoroughly cleaned, and delivered with all necessary documents; our driver will arrive on time if the chauffeur package is chosen.

    6. Post-Trip Support: We collect feedback to constantly improve our service and remain ready to assist with any post-trip matters.

    5. Booking Process — Quick and Transparent – About Us

    6. Pricing Policy and Basic Terms of Service

    Car rental rates at CarRentalVietnam.vn are calculated based on the vehicle model, rental duration, estimated distance, and timing (rates may vary during peak seasons). Key factors affecting prices include:

    We commit to transparent pricing; all surcharges (toll fees, parking fees, mountain pass fees, waiting fees, out-of-hours airport pickups) will be clearly communicated before the contract is finalized.

    Deposit and Cancellation Policy

    7. Safety Standards and Vehicle Maintenance

    The safety of our customers is always the top priority at our system. CarRentalVietnam.vn applies a strict technical management workflow:

    8. Our Team and Service Culture

    The team at CarRentalVietnam.vn is a seamless combination of technical expertise and a dedicated, professional service style. All staff are selected based on strict criteria regarding competency, practical experience, and attitude. We constantly encourage a spirit of responsibility, punctuality, and active listening to customer feedback to improve our service quality every day.

    9. Social Responsibility and Sustainable Development

    CarRentalVietnam.vn is committed to supporting the community and protecting the environment through concrete actions:

    9. Social Responsibility and Sustainable Development – About Us

    10. Customer Reviews and Proof of Quality

    Our exceptional service quality has been proven in practice through thousands of safe journeys, backed by positive feedback from both individual customers and corporate partners nationwide.

    11. Contact CarRentalVietnam.vn

    For detailed information, accurate quotes, or fast bookings, please contact us through the following channels:

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